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Watch: Navigate Digital Disruption and Foster Innovation with Infosys and Unqork
Infosys helps customers shape their digital goals by combining Fluid Digital Process Automation Framework with Unqork to help them navigate digital disruption & foster innovation. Watch to learn more.
Reetwick Ghosh (Senior Director, Digital Strategy & Automation Sales, North America) of Infosys shares how they help customers adopt digital transformation initiatives faster with the power of Unqork. To help enterprises with the need to drive resilience, remain profitable, and harness innovation—three things that are difficult to do at once—Infosys invented a process dubbed Fluid Digital Process Automation Framework (or Fluid DPA).
Reetwick defines this framework in the most relatable way: from the perspective of pain points. “That means that as an enterprise, we are flexible enough to drive digital transformation, to enable simple, responsive, and intuitive IT for business. Typically, this has been the number-one complaint from business, but for any change or for any initiative, there is a long lead time for IT rollout.”
Thus, the concepts of Fluid DPA and “raising the no-code expectation for customers,” as Reetwick puts it, was born. It is a holistic strategy that provides the approach, mindset, and platform services (like Unqork) to enterprises, to help them continuously respond and grow with data-driven decisions and actions—faster.
Here is an overview of what that framework entails, which the video explains in more detail.
Sense the interactions: Understand and capture data on your legacy systems & customers via process mining, speech interaction, sensor data, etc.
Analyze the information: Map the customer journey and reimagine the process
Respond with automation: Pinpoint where you can reduce human interactions or otherwise automate manual processes in your newly optimized process plan—particularly with no-code
Continuously evolve: Build out a recommendations engine
“And Unqork being a no-code product,” Reetwick adds, “it has the inherent power of responding to changes much more quickly than any other product in the market.”
Infosys would recommend building out a recommendations engine with Unqork to easily define the next best actions. “And Unqork being a no-code product,” Reetwick adds, “it has the inherent power of responding to changes much more quickly than any other product in the market.”
Watch the full session to get deeper insights on how Fluid DPA works to define your digital strategy and adopt no-code at an accelerated pace.