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Accelerating Digital Transformation in Healthcare

Vaibhav Srivastava (SVP, Persistent) and Olya Ossipova (Director Public Enterprise—Healthcare & Life Sciences, Unqork) discuss how to leverage regulatory & tech tailwinds to rapidly innovate.

In this session for Unqork Create 2021, Vaibhav Srivastava (SVP, Persistent) and Olya Ossipova (Director Public Enterprise—Healthcare & Life Sciences, Unqork) talk about the digital transformation agenda in healthcare and its increased urgency. They cover how top healthcare organizations are responding to regulations and capitalizing on the latest technology to innovate more rapidly to meet the rising expectations of patients and providers.

Vaibhav dives into six key trends that are driving transformation:

  • Automation: Use technology to solve some of the manual tasks through automation to drive more value quickly

  • Intelligent workflows: Provide reasoning, logic, and adaptiveness to the process flows to make automation even more effective

  • Consumer experience: Improve the consumer experience by providing a digital front door and reducing touch points, while still keeping the experience tailored to a particular person’s needs

  • Operational agility: Drive the efficiencies of the system of the processes, which is actively funding some of the initiatives that are being done across automation, intelligent workflow, and consumer experience

  • Advanced analytics: Leverage AI and natural language processing to capture data and learn from it

  • Interoperability: Enable systems or software to communicate with each other to ensure everything is very transparent and a member has a very good experience, irrespective of which domain they interact with 

To sum up: the patient expects Amazon-like, consumer-first experiences. Vaibhav discusses how Persistent is enabling their HCP clients to do so with no-code. 

“So if you look at it, this one platform could actually solve many problems for the member or the patient,” he continues. “And this was achieved by leveraging the power of Unqork.”

“Using the Unqork platform and the power of no-code capabilities, we built a platform which actually brings the patient right into the center of this ecosystem. With this solution, we have been able to give the patients of the provider an experience where they can go to one place. It's a single door for them,” says Vaibhav, discussing the digital front door they built. “Whether it's an email, text message, all that comes through this. We have been able to actually provide them EHR access so that after a visit a patient can actually look at their chart—doesn't need to go into a different system, doesn't need to log in with a different password.”

“So if you look at it, this one platform could actually solve many problems for the member or the patient,” he continues. “And this was achieved by leveraging the power of Unqork.”

To hear three no-code use cases, including real-time prior authorizations Persistent built using Unqork for a top-10 health insurance organization, check out the full session above.