Solution Brief: Client Self-Service Hub

With Unqork’s Client Self-Service Hub, providers can rapidly build and deploy a modern digital self-service experience that provides customers with on-demand access to information and services, requiring little-to-no human intermediation. Through the hub, customers can self-execute numerous processes, including viewing/updating policy information, scheduling/making payments, submitting first notices of loss (FNOLs), obtaining status updates on in-progress activities (e.g., claims), researching products, and more. When customers ]self-execute routine high-volume tasks, agents are freed to focus on more complex, value-added activities. Since the hub is powered by Unqork, it seamlessly integrates with internal legacy systems & external third-party services, and workflows can be easily appended & amended.

 
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