International banking firms operate in multiple markets, yet still have to deliver consistent digital experiences tailored to the nuances of the local market. In this session, banking leaders Sri Vasireddy, CTO at Triterras, and Steve Dunn, Head of Innovation and FinTech at SMBC, discuss the crucial role Unqork played making this possible.
Getting customer journeys right
For Dunn, it all beings with the customer journey, which Unqork facilitates, thanks to the ease with it makes cross-stack integration possible.
"You need to start from the customer's perspective," said Dunn. "And once you've got that, you focus on that experience layer, and you can leverage the logic that's embodied within Unqork to create connections across the stack."
"Unqork gives us the ability to start to more strategically develop end-user solutions," Dunn explained.
Driving transformation codelessly
While Dunn and his team at SMBC are focused on the customer experiences, he believes Unqork's codeless approach is helping drive wider digital transformation across the enterprise
"What we’re doing with Unqork is not just about product development," he said. "It’s cultural change. It's a mindset change. Because we're actually putting more power in the hand of the the front office and the end users."
Codeless is helping drive a similar, cross-enterprise transformation effort at Triterras.
"We are rebuilding the entire platform, from onboarding to trade discovery, trade finance, and supply chain finance, using Unqork," explained Vasireddy.