Unqork eBooks

Solution Brief: Wealth Management Account Servicing

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© 2020 Unqork. All Rights Reserved Today, most wealth management account servicing processes depend on a significant amount of manual effort. Even basic tasks like change of address, withdrawals, or transfers typically require paper forms, faxes, and time on the phone speaking to an advisor. These tasks are typically low-value from the perspective of the client and take up a significant amount of time for the advisor. By digitizing routine account servicing tasks, firms are able to free-up valuable resources for all stakeholders. Unqork's Wealth Management Account Servicing Solution allows wealth management firms to digitize their servicing processes without having to go through lengthy "off-the- shelf" customizations or build their own software from scratch. The Solution delivers capabilities across the entire account servicing lifecycle, including basic functions like account changes, AML/KYC, and transaction monitoring. It empowers firms to stay on top of anomalies and activities with integrated analytics. The result is an improved experience for clients, while advisors are freed to focus their efforts on more value-adding activities. Clients see improved service levels and turnaround time for basic tasks they're able to complete with self-service. Advisors are able to spend less time on administrative tasks and more time focusing on client challenges. Wealth Management Account Servicing Digitize and automate common servicing tasks like account changes, AML/KYC, and transaction monitoring. SOLUTION BRIEF Key Benefits • Accelerated turnaround times: Hasten servicing times to drive improved customer experience and retention. • Improved client experience: Deliver self-service capabilities across devices to minimize time on administrative tasks. • Eliminated manual tasks: Dramatically improve advisor productivity and minimize manual work. • Minimized risk: Reduce processing errors and improve regulatory compliance. • Reduced costs: Mitigate operational cost through process efficiency and scalability. • Added cross-sell revenue: Improve client management and cross-sell opportunities through advanced analytics.

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