A multi-billion dollar brokerage with 200+ agents faced challenges with a labor intensive, error prone, and inefficient process to request, track, & aggregate quote proposals from multiple carriers via multiple communications and updates in the proposal development process. changing and digital savvy customer and agent workforce demographics.
With Unqork, the broker built an end-to-end digital marketplace, automating the workflow across brokers and carriers and streamlining communications to improve response time. The solution enabled brokers and carriers to manage customer lifecycles with efficiency and transparency.
• Improved customer response time 50%,
increasing profitability and customer
• Accelerated sales and client onboarding
• Reduced operational costs, through
standardized processes and improved
• Increased standardization and
transparency across +200 agent network