Unqork and KPMG's Loan Forbearance App

Self-service forbearance app in line with CARES Act regulation.

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With the new CARES Act signed into law, lenders have a tremendous opportunity to support local communities in a time of need. The CARES Act, however, also brings new regulatory, compliance, operational, and technology challenges. Chief among these challenges is that the sheer volume of forbearance requests will likely be higher than any lender has ever seen. To help their borrowers, lenders must act quickly while still maintaining the integrity of their operations and regulatory compliance.

Unqork's Loan Forbearance App, developed in partnership with KPMG, is a turnkey application enabling lenders to quickly help their clients submit forbearance requests for multiple loan types (e.g. auto, home, other loans) while complying with stated guidelines. Clients can easily upload their information, qualification criteria are automatically applied, and requests are aggregated and presented for efficient review by loan officers. The result is a flexible, turnkey solution allowing you to get up and running quickly and support communities in need.

approved  

Allow borrowers to input company information, and instantly calculate their Debt-to-Income Ratio (DTI).

channel

 

Integrate with existing systems and external data sources such as KYC, OFAC, Fraud, and Loan Checking vendors.

consulting  

Send messages via email or SMS to borrowers for application management, status tracking, servicing, notifications, and follow-ups.

adaptable  

Custom dashboards enable your loan officers to review, track, and process requests digitally all in one place.

Customer Intake Portal

INFORM

Educate clients and secure consent

Develop a custom landing page with client specific text and a clear acknowledgement box.

COLLECT

Collect the right information for each request

Capture forbearance requests for multiple loan types (e.g. auto, home, other loans with the lender).

 

Confirmation Desktop

COMMUNICATE

Digitize and automate client communications

Collect information in a seamless, integrated workflow, and automate communications allowing borrowers to track the status of their requests without calling the lender.

REACT

Visualize request activity in custom dashboards

The administration portal centralizes forbearance requests for efficient review by your loan officers. 

Contact us to learn more

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