77% of leaders believe “traditional CX will be dead” by 2027, giving way to radically different industry dynamics
—The future of AI-powered CX report
Key topics
AI Adoption | Solving for organizational barriers to AI adoption, including:
- Choosing the right solution
- Calculating ROI
- Driving organizational alignment around AI
Customer trust | Increasing customer trust by:
- Demonstrating how AI improves customer service quickly and effectively with AI agents
- Showcasing better customer experiences with highly skilled agents
- Ensuring transparent security practices
Upskill opportunities | Addressing admin and agent concerns by:
Prioritizing upskill opportunities